Salon Experience & Retail Concierge

JCPenney; Edinburg (TX); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Associate discount

Paid holidays

401(k) with company match

Job summary

JCPenney is hiring a Salon Customer Experience Specialist to welcome guests, manage front desk tasks, and support retail sales within the salon. The role emphasizes product knowledge, appointment accuracy, and a courteous, professional guest interaction throughout the visit.

The position requires collaboration with stylists and leaders to promote services and drive revenue while maintaining high hospitality standards. Benefits include associate discounts and holiday pay.

Qualifications

• Passion for salon products and services that improve guest outcomes.
• Ability to solve problems and drive sales while delivering superior customer service.
• Take accountability, build respectful relationships, and act with urgency.
• Demonstrate energy and initiative to enhance the customer experience.

Responsibilities

• Greet guests warmly and create a professional first impression.
• Proactively recommend and educate on retail products to support the guest's routines.
• Ensure accurate appointment scheduling and smooth front desk operations.
• Collaborate with stylists and managers to meet sales and service goals.
• Support promotions, events, and product launches to drive traffic and bookings.
• Assist with inventory, checkout, and guest inquiries with efficiency.

Skills

Salon passion

Results oriented

Ownership

Intensity

Job description

JCPenney is hiring a Salon Customer Experience Specialist to welcome guests, manage front desk tasks, and support retail sales within the salon. The role emphasizes product knowledge, appointment accuracy, and a courteous, professional guest interaction throughout the visit.

The position requires collaboration with stylists and leaders to promote services and drive revenue while maintaining high hospitality standards. Benefits include associate discounts and holiday pay.