Salon Experience & Retail Concierge

Socket.dev; Abilene (TX); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Paid vacation/holidays

401(k) with company match

Employee discount

Job summary

JCPenney seeks a Salon Customer Experience Specialist to deliver a welcoming, professional guest experience at the front desk. You will manage appointments, answer questions, and support team collaboration while actively promoting retail products to enhance guests' hair care routines.

Your role combines hospitality with sales, encouraging loyalty program engagement and ensuring smooth check‑in/out processes. A strong focus on guest satisfaction and teamwork is essential.

Qualifications

• Customer-focused and friendly; able to greet guests warmly and set a professional tone.
• Strong sales approach with the ability to upsell products naturally.
• Excellent verbal and written communication to assist guests and coordinate with staff.

Responsibilities

• Proactively recommend retail products based on guest needs and promotions.
• Achieve or exceed individual retail sales targets and contribute to overall store goals.
• Educate guests on product usage to support at‑home care routines.
• Support front desk operations: scheduling, check‑in/out, and payment processing.
• Promote events, promotions, launches and loyalty programs to drive traffic and bookings.

Skills

People skills

Sales focus

Communication

Teamwork

Job description

JCPenney seeks a Salon Customer Experience Specialist to deliver a welcoming, professional guest experience at the front desk. You will manage appointments, answer questions, and support team collaboration while actively promoting retail products to enhance guests' hair care routines.

Your role combines hospitality with sales, encouraging loyalty program engagement and ensuring smooth check‑in/out processes. A strong focus on guest satisfaction and teamwork is essential.