Salon Experience & Retail Concierge

JCPenney; Del Rio (TX); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Term life insurance

Paid vacation/holidays

401(k) with company match

Store associate discount

Job summary

JCPenney Salon is seeking a Salon Customer Experience Specialist to greet guests, manage front desk tasks, schedule appointments, and deliver an elevated, friendly experience from check-in to check-out. You will drive retail sales through product recommendations, collaborate with stylists, and promote JCPenney Rewards while upholding hospitality standards.

This on-site role emphasizes teamwork, product knowledge, and a proactive approach to guest engagement across all touchpoints, with

Qualifications

• Passion for salon services and product knowledge.
• Results-driven with ability to drive sales and guest satisfaction.
• Ownership mindset to own actions and outcomes.
• High energy and urgency to improve the customer experience.

Responsibilities

• Proactively recommends retail products based on guests' needs.
• Achieves or exceeds retail sales goals and supports salon targets.
• Educates guests on product benefits and at-home care.
• Partners with stylists to reinforce recommendations at checkout.
• Supports promotions, launches and limited-time offers.
• Ensures front desk operations run smoothly with accurate scheduling.
• Keeps front desk and retail areas clean and organized.
• Handles inquiries warmly and professionally.

Skills

Salon passion

Results driven

Ownership

Intensity

Job description

JCPenney Salon is seeking a Salon Customer Experience Specialist to greet guests, manage front desk tasks, schedule appointments, and deliver an elevated, friendly experience from check-in to check-out. You will drive retail sales through product recommendations, collaborate with stylists, and promote JCPenney Rewards while upholding hospitality standards.

This on-site role emphasizes teamwork, product knowledge, and a proactive approach to guest engagement across all touchpoints, with