Salon Experience & Retail Concierge

JCPenney; Cape Girardeau (MO); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney Salon is seeking a Salon Customer Experience Specialist to create a welcoming front desk presence, handle appointments, and drive retail sales. You will educate guests on products, partner with stylists, and support promotions to boost service bookings and revenue.

The role emphasizes a high standard of hospitality, teamwork with stylists and managers, and daily focus on guest satisfaction and product knowledge to enhance the guest experience.

Qualifications

• Passion for Salon: love for products and salon services.
• Results: drive sales, profit, and customer service; work efficiently.

Responsibilities

• Proactively recommends retail products to guests based on needs and promotions.
• Greets guests warmly and provides a seamless, personalized experience from check-in to check-out.
• Supports front desk operations including scheduling, payments, and maintaining retail area.

Job description

JCPenney Salon is seeking a Salon Customer Experience Specialist to create a welcoming front desk presence, handle appointments, and drive retail sales. You will educate guests on products, partner with stylists, and support promotions to boost service bookings and revenue.

The role emphasizes a high standard of hospitality, teamwork with stylists and managers, and daily focus on guest satisfaction and product knowledge to enhance the guest experience.