Salesforce Tech Lead: AI-Driven, Scalable Sales Cloud

MetLife; Cary (NC); Hybrid; USD 123,000 - 182,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Paid time off

Job summary

MetLife’s Global Technology team seeks a hands-on Tech Lead for Sales Technology to design, develop, and govern Salesforce-based capabilities powering the GB360 Sales platform. You will lead integration, security, and performance improvements while mentoring engineers in SAFe delivery and best practices.

This hybrid role requires strong Salesforce skills, collaboration with product and DevOps, and a focus on scalable, secure solutions across enterprise systems. Location: Cary, NC.

Qualifications

• 5+ years of software engineering experience designing and building enterprise-scale applications, platforms, or CRM solutions.
• Extensive Salesforce implementation experience with hands-on technical delivery across Sales Cloud or comparable Salesforce CRM capabilities.
• Experience designing and delivering Salesforce platform solutions.
• Experience designing integrations using REST/SOAP/Bulk APIs, event-based patterns, middleware, ETL/ELT, data virtualization, or enterprise integration platforms.
• Experience leading technical design, development, peer review, testing readiness, and implementation for complex features or product increments.
• Experience working in Agile or SAFe delivery, including story estimation, backlog refinement, PI/sprint planning, demos, and release readiness.
• Ability to translate ambiguous business needs into clear technical options, design tradeoffs, implementation plans, and risk/issue recommendations.
• Strong communication, facilitation, stakeholder management, problem-solving, and mentoring skills across business, technology, vendor, and distributed delivery teams.
• Bachelor degree in Computer Science, Information Systems, Engineering, or equivalent work experience.

Responsibilities

• Lead technical design and development for GB360 Sales capabilities on Salesforce.com, ensuring feasible, secure, scalable, and maintainable solutions.
• Create and review solution designs, technical specifications, integration designs, data flows, component designs, and release-ready engineering artifacts.
• Lead hands-on Salesforce development and configuration decisions across Apex, Lightning Web Components, Flows, APIs, data model, security model, and platform automation as appropriate.
• Partner with Product Owners, Product Managers, Functional Analysts, Solution Architects, QA, and DevSecOps to translate business capabilities into technical stories, estimates, design options, and delivery plans.
• Design and guide integrations connecting GB360 Sales with enterprise platforms such as US Data Hub, Seismic, underwriting, pricing, MetIQ, Teams/Outlook, Power Automate, and other Sales Technology ecosystem components.
• Lead peer reviews of solution designs, configuration, code, test approach, and release artifacts to ensure Salesforce and enterprise engineering best practices are followed.
• Support SAFe delivery ceremonies, including PI Planning, backlog refinement, sprint planning, demos, dependency management, release planning, and production readiness reviews.
• Guide development teams and vendor partners, including reviewing technical work products, resolving design issues, and mentoring engineers and configurators on Salesforce patterns and platform guardrails.
• Lead incident analysis, defect triage, performance tuning, platform stability improvements, technical debt remediation, and production support readiness for complex GB360 Sales capabilities.
• Evaluate Salesforce Einstein-enabled features and approved AI-assisted CRM patterns where they improve seller productivity, prioritization, recommendations, workflow automation, and user adoption.
• Maintain awareness of Salesforce platform releases, limits, security requirements, integration options, and emerging Sales Technology patterns that could improve GB360 outcomes.

Skills

Salesforce development

Apex

Lightning Web Components

APIs

SAFe/Agile delivery

Mentoring/leadership

Security model

System integrations

Education

Bachelor degree in Computer Science, Information Systems, Engineering, or equivalent

Tools

Apex, LWC, Aura

REST/SOAP APIs

Seismic

US Data Hub

MetIQ

SFDX

Copado

Jenkins

Azure DevOps

Job description

MetLife’s Global Technology team seeks a hands-on Tech Lead for Sales Technology to design, develop, and govern Salesforce-based capabilities powering the GB360 Sales platform. You will lead integration, security, and performance improvements while mentoring engineers in SAFe delivery and best practices.

This hybrid role requires strong Salesforce skills, collaboration with product and DevOps, and a focus on scalable, secure solutions across enterprise systems. Location: Cary, NC.