Senior Salesforce Analyst - AI-Driven Sales Cloud Leader

MetLif; Cary (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Paid time off

Life insurance

Job summary

MetLife's Global Technology team seeks a Senior Functional Analyst to shape Sales Technology capabilities for US Group Benefits, partnering with product, architecture, and engineering to translate business needs into Salesforce-based solutions.

You will lead discovery, write user stories, analyze gaps, and drive backlog in a SAFe environment, collaborating with stakeholders to boost productivity and adoption.

Qualifications

• 5+ years as a Functional Analyst or related role.
• Experience leading discovery, elicitation, and documentation.
• Agile SAFe delivery experience with ceremonies.
• Hands-on Salesforce.com configuration and support.
• Experience analyzing cross-system data flows.
• Strong analytical and stakeholder management skills.
• Experience with testing, UAT, and production support.
• Ability to produce functional specifications and process flows.

Responsibilities

• Lead discovery and requirements analysis for GB360 Sales capabilities, workflows, and user journeys.
• Translate business needs into clear user stories, acceptance criteria, process flows, wireframes, functional specifications, test inputs, and support-ready documentation.
• Perform gap analysis and recommend Salesforce, COTS/SaaS, business process, data, or integration solutions.
• Participate in backlog prioritization and refinement, connecting work to business value, user needs, dependencies, and readiness criteria.
• Provide functional and configuration analysis for Salesforce.com capabilities, while partnering with technical teams on design options and implementation tradeoffs.
• Analyze integrations involving Data Hubs, Seismic, underwriting, pricing, AI / Agentic capabilities, and related enterprise platforms.
• Support implementation, system/integration testing, UAT, defect triage, release readiness, adoption support, and issue resolution.
• Work in SAFe ceremonies including PI Planning, sprint planning, refinement, demos, retrospectives, and cross-team dependency discussions.
• Evaluate opportunities to use Salesforce Einstein-enabled capabilities and other approved AI-assisted experiences to improve productivity and user adoption.
• Create concise, reusable artifacts that enable business users, developers, testers, support partners, and stakeholders to make aligned decisions.

Skills

Functional Analyst

Salesforce Analyst

Agile SAFe

Requirements analysis

Data integration

Stakeholder management

Testing & UAT

Functional specs

Tools

Salesforce

Seismic

Data Hub

Job description

MetLife's Global Technology team seeks a Senior Functional Analyst to shape Sales Technology capabilities for US Group Benefits, partnering with product, architecture, and engineering to translate business needs into Salesforce-based solutions.

You will lead discovery, write user stories, analyze gaps, and drive backlog in a SAFe environment, collaborating with stakeholders to boost productivity and adoption.