Salesforce Solutions Analyst – Process & Enablement

Cencora, Inc.; Montgomery (AL); On-site; USD 62,000 - 98,000; Full time

Job summary

Cencora, Inc. is seeking a Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team.

You will analyze and design Salesforce processes, collaborate with IT and cross-functional teams, and drive process improvements that support commercial and customer operations. Ideal candidates have Salesforce design and certification exposure, strong requirements gathering, and the ability to translate business needs into actionable specifications.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business, or related field or equivalent work experience.
• 3+ years of Salesforce analysis and process design experience; required.
• Salesforce certification(s) desired (e.g., Administrator, Sales Cloud, Service Cloud).
• Proficiency in diagramming tools (Visio or alternatives).

Responsibilities

• Establish liaison with business partners and IT to deliver technical solutions.
• Gather, analyze, and document business requirements and functional specs.
• Analyze current processes and identify opportunities for improvement.
• Develop user stories and test cases; assist in business case development.

Skills

Salesforce analysis

Requirements gathering

Process design

Communication skills

Education

Bachelor's degree

Tools

Visio

Draw.io/Diagrams.net

Lucidchart

Job description

Cencora, Inc. is seeking a Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team.

You will analyze and design Salesforce processes, collaborate with IT and cross-functional teams, and drive process improvements that support commercial and customer operations. Ideal candidates have Salesforce design and certification exposure, strong requirements gathering, and the ability to translate business needs into actionable specifications.