Salesforce Solutions Analyst – Process & Enablement

Cencora, Inc.; Alaska; On-site; USD 62,000 - 98,000; Full time

Job summary

Cencora, Inc. in the United States seeks a skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team.

You will analyze, design, and optimize Salesforce-based processes in collaboration with IT and cross-functional partners to deliver business value. The role requires strong Salesforce design knowledge, process mapping, and ability to lead requirements sessions.

Qualifications

• 3+ years of Salesforce analysis and design experience.
• Leads requirements gathering workshops and interviews.
• Salesforce certifications desirable (e.g., Administrator, Sales/Service Cloud).
• Proficient in Visio or flowchart tools.
• Excellent written and verbal communication skills.

Responsibilities

• Establish liaison with business partners and IT to provide effective technical solutions.
• Conduct data gathering and analysis to understand business strategy requirements.
• Develop business requirements and functional specifications for Salesforce implementations.
• Document current business processes and models.
• Assist in business case development and testing/execution of test cases.
• Ensure IT solutions meet customers’ needs and drive adoption.
• Coach and transfer knowledge to team members.

Skills

Salesforce analysis

Salesforce design

Requirements gathering

Business process mapping

Stakeholder communication

Team collaboration

Education

Bachelor’s degree or equivalent

Tools

Visio

Draw.io/Diagrams.net

Lucidchart

Job description

Cencora, Inc. in the United States seeks a skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team.

You will analyze, design, and optimize Salesforce-based processes in collaboration with IT and cross-functional partners to deliver business value. The role requires strong Salesforce design knowledge, process mapping, and ability to lead requirements sessions.