Salesforce & Process Optimization Analyst

Cencora, Inc.

Delaware

On-site

USD 62,000 - 98,000

Full time

33 hours ago

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Job summary

Cencora, Inc. is seeking a Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team in the United States. You will analyze, design, and optimize business processes in Salesforce and other tools, partnering with IT and commercial operations.

The role focuses on gathering requirements, writing functional specs, mapping processes, and delivering measurable improvements. Ideal candidates have Salesforce experience and strong communication, with opportunities

Qualifications

Bachelor's degree in Computer Science, Information Systems, Business, or related field.
Three or more years of Salesforce analysis and process design
Experience leading requirements workshops and interviews
Salesforce certifications are a plus (admin, Sales/Service Cloud)
Proficiency with Visio or similar diagramming tools

Responsibilities

Establishes liaison with business partners and IT to deliver technical solutions.
Conducts data gathering and analyzes to understand business strategies.
Develops and communicates business requirements and functional specs for Salesforce solutions.
Documents current business processes and maps future state.
Leads requirements workshops and translates needs into actionable user stories.
Collaborates with IT and cross-functional teams to ensure solutions meet customer needs.
Monitors performance metrics and stakeholder satisfaction.