Salesforce Solutions Analyst - CRM Strategy & Process
Cencora, Inc.
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Job summary
Cencora, Inc. is seeking a skilled Salesforce Business Analyst to join the USPAH Customer Strategy & Enablement team.
You will analyze requirements, design processes in Salesforce, and collaborate with IT and business partners to optimize solutions that support commercial and customer operations. The ideal candidate will have 3+ years of Salesforce experience, Salesforce certifications, and strong communication skills to lead workshops and document specifications.
Qualifications
- Three or more years of Salesforce analysis and configuration experience.
- Experience leading requirements workshops.
- Salesforce certification(s) highly desired.
- Proficiency in Visio or diagram tools (e.g., Draw.io/Diagrams.net, Lucidchart).
- Excellent written and verbal communication skills.
- Ability to work well independently or in a team.
Responsibilities
- Establish liaison with business partners and IT to deliver technical solutions.
- Gather and analyze business strategy requirements.
- Develop business requirements and functional specifications for solutions.
- Document current business processes and models.
- Assist in business process redesign and write user stories.
Skills
Education
Tools
Job description
Cencora, Inc. is seeking a skilled Salesforce Business Analyst to join the USPAH Customer Strategy & Enablement team.
You will analyze requirements, design processes in Salesforce, and collaborate with IT and business partners to optimize solutions that support commercial and customer operations. The ideal candidate will have 3+ years of Salesforce experience, Salesforce certifications, and strong communication skills to lead workshops and document specifications.
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