Salesforce Business Analyst – Process Design & Enablement

AmerisourceBergen Services Corporation; Pennsylvania; Hybrid; USD 85,000 - 120,000; Full time

Job summary

Cencora, Inc. is seeking a skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team. You will analyze, design, and optimize business processes in Salesforce and other tools, partnering with IT and cross-functional teams to drive improvements.

The role emphasizes requirements gathering, user story development, and validation, with collaboration across business and IT stakeholders to ensure solutions meet customer needs.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business, or other related field, or equivalent work experience.
• Three (3) or more years of Salesforce analysis, Salesforce process design and configuration experience - required.
• Prior experience leading requirements gathering workshops and interviews.
• Salesforce certification(s) highly desired (e.g., Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, or other relevant).
• Proficiency in Visio or other flowchart creation software (e.g., Draw.io/Diagrams.net, Lucidchart).
• Experience working in or with a product management team.
• Excellent written and verbal communication skills.
• Ability to work well both independently or in a team

Responsibilities

• Establishes and maintains liaison relationship with business partners and IT to provide effective technical solutions.
• Conducts data gathering and analysis to understand business strategy requirements.
• May contribute to business short- and long-term planning sessions and provide direction to ensure understanding of business goals and direction.
• Documents current business processes and models.
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.
• Analyzes performance metrics to ensure customer satisfaction.
• Coaches and transfers knowledge to less experienced team members.

Skills

Salesforce analysis

Requirements gathering

Communication skills

Process design

Education

Bachelor's degree

Tools

Visio

Draw.io/Diagrams.net

Lucidchart

Job description

Cencora, Inc. is seeking a skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team. You will analyze, design, and optimize business processes in Salesforce and other tools, partnering with IT and cross-functional teams to drive improvements.

The role emphasizes requirements gathering, user story development, and validation, with collaboration across business and IT stakeholders to ensure solutions meet customer needs.