Salesforce Client Success Director - Remote Leadership

Verndale; Boston (MA); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Generous paid company holidays

Comprehensive health benefits

401K plan

Training and professional development

Job summary

A leading digital experience agency is seeking a Client Success Director to manage key accounts and lead a Client Success team. The role focuses on client retention, profitability, and satisfaction, leveraging experience with Salesforce. Candidates should have over 8 years in account management and excellent leadership skills. This position offers a competitive salary in the range of $150,000 to $200,000 and fosters a collaborative and innovative workplace culture.

Qualifications

• 8+ years’ experience in account management, client success, or consulting.
• Proven track record managing a $5M+ portfolio.
• Experience in a leadership role.

Responsibilities

• Manage a portfolio of 5–10 accounts.
• Lead a Client Success team covering 10-15 accounts.
• Drive operational excellence in Client Success processes.

Skills

Leadership skills

Client relationship management

Salesforce platform knowledge

Communication skills

Commercial acumen

Education

Bachelor’s degree

Advanced degree

Job description

A leading digital experience agency is seeking a Client Success Director to manage key accounts and lead a Client Success team. The role focuses on client retention, profitability, and satisfaction, leveraging experience with Salesforce. Candidates should have over 8 years in account management and excellent leadership skills. This position offers a competitive salary in the range of $150,000 to $200,000 and fosters a collaborative and innovative workplace culture.