Strategic Customer Success Director

Salesforce, Inc.

Denver (CO)

On-site

USD 171,000 - 273,000

Full time

8 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Salesforce, Inc. is seeking a Director-level Customer Success Manager to act as a Strategic Value Partner for its most complex accounts. You will align Salesforce platform capabilities with long-term business goals and quantify ROI to drive renewals and expansion.

You will lead cross-functional teams, manage risk and AI governance, and mentor account teams while delivering executive-level guidance on Salesforce's innovation cycle. This is a senior, high-impact role in a fast-paced environment.

Qualifications

7+ years in Customer Success, strategic leadership, SaaS, or strategic consulting with enterprise customers.
Exceptional communication and presentation skills, with executive-level influence.
Experience with Sales Cloud and Service Cloud deployments; global architecture knowledge and certifications.

Responsibilities

Executive & ROI Engagement: lead strategic success roadmaps and quantify ROI for renewals and expansion.
Complex Program Management: drive cross-functional initiatives across matrixed teams.
Risk, Incident & AI Governance: monitor analytics, guide AI adoption, and manage major incidents.
Mentorship & Strategic Guidance: coach account teams and advise executives on Salesforce innovation cycles.