Strategic Enterprise Customer Success Director

Salesforce, Inc.; Chicago (IL); Presencial; USD 140.000 - 210.000; Jornada completa

Descripción de la vacante

Salesforce, Inc. is seeking a Customer Success Manager, Director to serve as a Strategic Value Partner for Salesforce’s most complex and high-impact customer accounts.

In this high-visibility role, you will move beyond tactical account management to drive a holistic success strategy that aligns Salesforce’s platform capabilities with the customer’s long-term business objectives. As a senior leader, you will orchestrate cross-functional teams, quantify ROI, and elevate executive-level engagement,

Formación

• 7+ years in Customer Success, strategic leadership, SaaS, or strategic consulting.
• Experience with Enterprise-level customers and leading cross-functional teams.
• Excellent communication and presentation skills, with proven ability to influence at executive levels.

Responsabilidades

• Executive & ROI Engagement: Build executive partnerships, create strategic success roadmaps that align Salesforce's platform with customer objectives, and quantify ROI to drive renewals and expansion.
• Complex Program Management: Lead high-stakes, cross-functional initiatives across matrixed teams (Sales, Product, Engineering) to solve the most complex enterprise challenges.
• Risk, Incident & AI Governance: Use usage telemetry and predictive analytics to address 12-24 month attrition risk. Provide executive leadership during major incidents. Set strategic guardrails for the adoption of AI agents and digital coworkers.
• Mentorship & Strategic Guidance: Mentor account teams on high-stakes enterprise environments and AI-augmented workflows. Give executives proactive guidance on Salesforce's innovation cycle.
• You're Our Person If...: 7+ years in Customer Success, strategic leadership, SaaS, or strategic consulting, including experience with Enterprise-level customers and leading cross-functional teams to resolve customer needs.

Conocimientos

Strategic leadership

Executive communication

SaaS expertise

Cross-functional leadership

Herramientas

Salesforce

CRM software

Descripción del empleo

Salesforce, Inc. is seeking a Customer Success Manager, Director to serve as a Strategic Value Partner for Salesforce’s most complex and high-impact customer accounts.

In this high-visibility role, you will move beyond tactical account management to drive a holistic success strategy that aligns Salesforce’s platform capabilities with the customer’s long-term business objectives. As a senior leader, you will orchestrate cross-functional teams, quantify ROI, and elevate executive-level engagement,