Senior Customer Success Director: ROI & Enterprise Strategy

Salesforce, Inc.

Austin (TX)

Sur place

USD 171 000 - 273 000

Plein temps

Il y a 3 jours

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Résumé du poste

Salesforce, Inc. is seeking a Customer Success Manager, Director to serve as a Strategic Value Partner for Salesforce's most complex and high-impact customer accounts.

In this executive-facing role, you will translate platform capabilities into long-term business value, quantify ROI, and drive renewals and expansion across cross-functional teams. You will lead high-stakes programs, manage risks and AI governance, and mentor account teams to elevate the level of enterprise client success in a

Qualifications

7+ years in Customer Success, strategic leadership, SaaS, or strategic consulting
6+ years supporting complex, enterprise-scale Sales Cloud deployments
6+ years supporting complex, enterprise-scale Service Cloud deployments
Exceptional communication and presentation skills with ability to influence at executive levels

Responsabilités

Executive & ROI Engagement: Build executive partnerships and strategic success roadmaps; quantify ROI to drive renewals and expansion.
Complex Program Management: Lead cross-functional initiatives across matrixed teams to solve enterprise challenges.
Risk, Incident & AI Governance: Use analytics to address attrition risk; provide leadership during major incidents; set guardrails for AI adoption.
Mentorship & Strategic Guidance: Mentor account teams on enterprise environments and AI-augmented workflows.

Description du poste

Salesforce, Inc. is seeking a Customer Success Manager, Director to serve as a Strategic Value Partner for Salesforce's most complex and high-impact customer accounts.

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