Sales Support & CRM Analytics Coordinator

Wolters Kluwer; Clayton (MO); Hybrid; USD 48,000 - 81,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(k)

Tuition Assistance

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer in the United States is seeking a Sales Support Coordinator to optimize sales processes, manage complex orders, and deliver detailed customer quotes. You will ensure data integrity in the CRM and generate insightful dashboards, while mentoring junior staff in a fast-paced, hybrid environment.

The role requires strong CRM skills, exceptional communication, and meticulous attention to detail. A collaborative team player with proficiency in Excel and PowerPoint will thrive here.

Qualifications

• Experience with CRM data management and reporting.
• Strong written and verbal communication.
• Ability to handle complex orders and inquiries.

Responsibilities

• Manage and process high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure the integrity and accuracy of sales data in the CRM system.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive and insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee the management of extensive and detailed sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

Skills

CRM systems

Communication

Attention to detail

Problem solving

Time management

Microsoft Excel

Microsoft PowerPoint

Team collaboration

Job description

Wolters Kluwer in the United States is seeking a Sales Support Coordinator to optimize sales processes, manage complex orders, and deliver detailed customer quotes. You will ensure data integrity in the CRM and generate insightful dashboards, while mentoring junior staff in a fast-paced, hybrid environment.

The role requires strong CRM skills, exceptional communication, and meticulous attention to detail. A collaborative team player with proficiency in Excel and PowerPoint will thrive here.