Sales Operations & CRM Specialist

Wolters Kluwer; Chicago (IL); Hybrid; USD 48,000 - 81,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Sales Support Coordinator to optimize sales processes, improve data accuracy, and enhance customer interactions in a hybrid, US-office-based role. You will handle complex orders, develop detailed quotes, ensure CRM data integrity, and design training for sales teams and partners.

The role requires strong CRM experience, exceptional communication, and a track record in managing high-complexity tasks.

Qualifications

• Strong experience using CRM systems for data management and customer interactions.
• Excellent verbal and written communication for detailed interactions.
• High attention to detail in handling complex orders and data integrity.
• Ability to design and deliver training sessions for sales teams and partners.

Responsibilities

• Manage and process high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure the integrity and accuracy of sales data in the CRM system.
• Design and lead advanced product training programs for sales teams and partners.
• Plan and execute significant sales events and promotional activities.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive and insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee the management of extensive and detailed sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

Skills

CRM systems

Communication

Attention to detail

Presentation skills

Problem solving

Time management

Microsoft Office (Excel, PowerPoint)

Team collaboration

Tools

CRM software

Excel

PowerPoint

Job description

Wolters Kluwer is seeking a Sales Support Coordinator to optimize sales processes, improve data accuracy, and enhance customer interactions in a hybrid, US-office-based role. You will handle complex orders, develop detailed quotes, ensure CRM data integrity, and design training for sales teams and partners.

The role requires strong CRM experience, exceptional communication, and a track record in managing high-complexity tasks.