Hybrid Sales Support & CRM Specialist

Wolters Kluwer; Coppell (TX); Hybrid; USD 48,000 - 81,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance

Vacation & Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is hiring a Sales Support Coordinator for a hybrid role based in the United States. You will tackle complex operational and administrative challenges, optimize sales processes, and improve customer interactions through accurate data and insightful reporting.

Key responsibilities include high-complexity order processing, tailored quotes, CRM data integrity, and cross‑department collaboration to drive daily sales success and mentorship for junior sales staff.

Qualifications

• CRM: Expertise in using CRM systems for in-depth data management and analysis.
• Communication: Superior verbal and written communication for detailed interactions.
• Attention to Detail: Unmatched accuracy in handling high-complexity data and orders.
• Problem Solving: High competency in addressing complex sales support challenges.
• Time Management: Proficiency in managing a diverse range of tasks.
• Excel/PowerPoint: Proficient in Microsoft Office for analytics and presentations.

Responsibilities

• Manage and process high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure the integrity and accuracy of sales data in the CRM system.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive and insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee the management of extensive and detailed sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

Skills

CRM Systems

Communication

Attention to Detail

Problem Solving

Time Management

Excel

PowerPoint

Team Collaboration

Hybrid Schedule

Job description

Wolters Kluwer is hiring a Sales Support Coordinator for a hybrid role based in the United States. You will tackle complex operational and administrative challenges, optimize sales processes, and improve customer interactions through accurate data and insightful reporting.

Key responsibilities include high-complexity order processing, tailored quotes, CRM data integrity, and cross‑department collaboration to drive daily sales success and mentorship for junior sales staff.