Sales Enablement & Operations Coordinator

Mass Digital Health; Waltham (MA); On-site; USD 48,000 - 81,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Sales Support Coordinator to optimize complex order processing, CRM data accuracy, and training programs. The role supports a hybrid schedule from any US office and partners with sales and other departments to drive efficiency and customer success.

Responsibilities include advanced quoting, data integrity in CRM, and creating insightful dashboards while mentoring junior team members. Prior experience in high-complexity sales support is a plus.

Qualifications

• Experience using CRM systems for data management and analysis.

Responsibilities

• Manage high-complexity orders and advanced order management.
• Develop detailed and customized customer quotes.
• Ensure data integrity in the CRM system.
• Design and lead advanced product training for sales teams and partners.
• Plan and execute significant sales events and promotions.
• Resolve high-complexity customer inquiries and issues.
• Create sales activity reports and dashboards.
• Collaborate across departments to optimize sales processes.
• Provide mentorship and administrative support to junior staff.

Skills

CRM Expertise

Communication

Attention to Detail

Training Delivery

Problem Solving

Time Management

Microsoft Excel

PowerPoint

Cross-Functional Collaboration

Hybrid Working Experience

Tools

CRM System

Job description

Wolters Kluwer is seeking a Sales Support Coordinator to optimize complex order processing, CRM data accuracy, and training programs. The role supports a hybrid schedule from any US office and partners with sales and other departments to drive efficiency and customer success.

Responsibilities include advanced quoting, data integrity in CRM, and creating insightful dashboards while mentoring junior team members. Prior experience in high-complexity sales support is a plus.