Sales Operations & CRM Specialist

Wolters Kluwer; Irvine (CA); Hybrid; USD 48,000 - 81,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plans

401(k)

FSA/HSA

Tuition Assistance

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer in the United States is seeking a Sales Support Coordinator to optimize sales processes, manage complex orders, and ensure accurate data across CRM systems. You will develop detailed customer quotes, generate insightful dashboards, and collaborate with multiple departments. A hybrid schedule from any US office is available.

Join a team that values accuracy, proactive problem solving, and cross-functional collaboration to drive sales success and customer satisfaction.

Qualifications

• CRM proficiency with data management and analysis.
• Strong written and verbal communication for detailed interactions.
• Unmatched accuracy in handling high-complexity orders and data management.
• Ability to address and resolve complex sales support challenges.
• Efficiently manage a diverse range of tasks and priorities.
• Advanced skills in Excel and PowerPoint for analytics and presentations.
• Collaborate cross-functionally to coordinate tasks across departments.
• Ability to work a hybrid schedule from any US office.

Responsibilities

• Manage and process high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure the integrity and accuracy of sales data in the CRM system.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive and insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee the management of extensive and detailed sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

Skills

CRM proficiency

Customer communication

Attention to detail

Problem solving

Time management

Excel & PowerPoint

Team collaboration

Hybrid schedule

Job description

Wolters Kluwer in the United States is seeking a Sales Support Coordinator to optimize sales processes, manage complex orders, and ensure accurate data across CRM systems. You will develop detailed customer quotes, generate insightful dashboards, and collaborate with multiple departments. A hybrid schedule from any US office is available.

Join a team that values accuracy, proactive problem solving, and cross-functional collaboration to drive sales success and customer satisfaction.