Sales Operations & Support Specialist

Wolters Kluwer; Wichita (KS); Hybrid; USD 48,000 - 81,000; Full time

Job summary

Wolters Kluwer is seeking a Sales Support Coordinator in a hybrid US office setup. You will leverage CRM systems to optimize orders, quotes, and data accuracy while supporting a collaborative sales team. You will help create dashboards and reports, mentor junior staff, and drive process improvements across departments.

The role emphasizes complex problem solving, detailed analytics, and effective communication within a supportive WK culture. Join a team that values balance and growth.

Qualifications

• CRM: Expertise in using CRM systems for in-depth data management and analysis.
• Communication: Superior verbal and written communication for detailed and complex interactions.
• Attention to Detail: Unmatched accuracy in handling high-complexity orders and data management.
• Problem Solving: High competency in addressing and resolving the most complex sales support challenges.
• Time Management: Proficiency in managing and prioritizing a diverse range of tasks efficiently.
• Microsoft Office Suite: Expertise in Excel and PowerPoint for creating detailed analytics and presentations.
• Team Collaboration: Exceptional collaboration skills to coordinate and lead cross-departmental tasks effectively.
• The ability to work a hybrid schedule from any US office.

Responsibilities

• Manage and process high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure the integrity and accuracy of sales data in the CRM system.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive and insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee the management of extensive and detailed sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

Skills

CRM systems

Communication

Attention to detail

Problem solving

Time management

Microsoft Office Suite

Team collaboration

Tools

CRM software

Excel

PowerPoint

Job description

Wolters Kluwer is seeking a Sales Support Coordinator in a hybrid US office setup. You will leverage CRM systems to optimize orders, quotes, and data accuracy while supporting a collaborative sales team. You will help create dashboards and reports, mentor junior staff, and drive process improvements across departments.

The role emphasizes complex problem solving, detailed analytics, and effective communication within a supportive WK culture. Join a team that values balance and growth.