Sales Support & Billing Specialist — Remote Options

Mvix; Sterling (VA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

PTO, holidays

Health insurance

401k

Professional development

Gym membership reimbursement

Life insurance

Disability insurance

Job summary

Mvix, a leading digital signage provider in the Dulles Technology Corridor, invites you to join as a Sales Support Associate to support NASA, Virginia Tech, Kings Dominion and Fortune 500 deployments.

The role centers on handling client inquiries, billing, renewals, and proposals while aiding the sales team. This in-office position is based in Sterling, VA, with remote options outside the DMV region.

Qualifications

• Minimum 2 years of customer-facing experience, preferably in a B2B SaaS environment.
• Proven accounting experience with strong mathematical skills is a plus.
• Strong customer service and time management skills.
• Understanding of basic principles of finance, accounting and inside sales.
• Superb time management and detail orientation.
• Proven client interaction experience.
• Ability to learn SaaS software and assist users with questions.
• Knowledge of billing packages and subscription renewals.

Responsibilities

• Respond to client inquiries (sales and billing).
• Interact with customers via webinar, phone and email.
• Assist with inbound and outbound calls.
• Be a key point of contact for subscription renewals.
• Monitor and track daily, weekly and monthly billing.
• Prepare and send invoices to clients; identify and improve gaps.
• Create estimates/proposals for existing clients renewing or adding products.
• Follow up on proposal statuses and assist the sales team.
• Create orders and invoices and ensure timely payment; generate reports.

Skills

Customer-facing experience

SaaS familiarity

Strong communication

Education

Associate’s degree or equivalent

Tools

Billing software

Job description

Mvix, a leading digital signage provider in the Dulles Technology Corridor, invites you to join as a Sales Support Associate to support NASA, Virginia Tech, Kings Dominion and Fortune 500 deployments.

The role centers on handling client inquiries, billing, renewals, and proposals while aiding the sales team. This in-office position is based in Sterling, VA, with remote options outside the DMV region.