Remote Inside Sales & Order Support Specialist

Molex; Bridgewater Township (NJ); Remote; USD 60,000 - 80,000; Full time

Job summary

Molex is seeking a Bridgewater-based customer service professional to support the Optical Solutions Business Unit. You will partner with Sales Account Managers and customers, manage quoting, track orders, and keep programs moving forward from your remote location aligned with Eastern Time business hours.

You’ll turn data into clear insights, resolve inquiries, and maintain strong relationships through timely, reliable support, using SAP and BI tools as needed.

Qualifications

• Demonstrated experience in a customer-facing service role.
• Strong organization, attention to detail, and follow-up skills.
• Ability to multi-task and manage a high volume of work effectively.
• Strong written and verbal communication skills.
• Bachelor's degree preferred; SAP experience desired.
• Familiarity with Power BI or similar reporting tools.

Responsibilities

• Manage the status and schedule of all customer orders, returns, complaints and requests.
• Address and resolve customer inquiries and issues to completion.
• Ensure data accuracy in SAP and manage customer program requirements.
• Execute, maintain and monitor customer programs.
• Resolve order-related issues with intercompany departments.
• Issue quotations and follow up on status.
• Prepare and use analysis reports to improve programs and communicate with customers.
• Prepare order, RMA and forecast status reports.

Skills

Customer service experience

Organizational skills

Multitasking ability

Written and verbal communication

Education

Bachelor's degree (BA/BS)

Tools

SAP

Power BI

Job description

Molex is seeking a Bridgewater-based customer service professional to support the Optical Solutions Business Unit. You will partner with Sales Account Managers and customers, manage quoting, track orders, and keep programs moving forward from your remote location aligned with Eastern Time business hours.

You’ll turn data into clear insights, resolve inquiries, and maintain strong relationships through timely, reliable support, using SAP and BI tools as needed.