Technical Support Manager - Medical Tech (Remote + Home Office Stipend)

SimX; United States; À distance; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Home office stipend

Résumé du poste

SimX, a leader in VR/AR medical simulation training, is seeking a seasoned Support Leader to drive a fast-growing, customer-focused team. You will manage escalations, guide ticket resolution, and ensure SLA adherence while shaping the knowledge base for rapid, accurate responses.

Join a company deployed across top hospitals and government installations, offering a comprehensive benefits package and a home office stipend to support a modern, remote-friendly work style.

Qualifications

• 5+ years technical support experience.
• 2+ years of people management or team leadership.
• Strong communication and troubleshooting skills.

Responsabilités

• Lead a support team while resolving customer tickets hands-on.
• Own SLAs, ticketing systems, and knowledge base.

Connaissances

Technical Support

Team Leadership

SLA Management

Troubleshooting

Outils

Zendesk

Confluence

Description du poste

SimX, a leader in VR/AR medical simulation training, is seeking a seasoned Support Leader to drive a fast-growing, customer-focused team. You will manage escalations, guide ticket resolution, and ensure SLA adherence while shaping the knowledge base for rapid, accurate responses.

Join a company deployed across top hospitals and government installations, offering a comprehensive benefits package and a home office stipend to support a modern, remote-friendly work style.