Sales Support Associate

Mvix; Sterling (VA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

PTO, holidays

Health insurance

401k

Professional development

Gym membership reimbursement

Life insurance

Disability insurance

Job summary

Mvix, a leading digital signage provider in the Dulles Technology Corridor, invites you to join as a Sales Support Associate to support NASA, Virginia Tech, Kings Dominion and Fortune 500 deployments.

The role centers on handling client inquiries, billing, renewals, and proposals while aiding the sales team. This in-office position is based in Sterling, VA, with remote options outside the DMV region.

Qualifications

• Minimum 2 years of customer-facing experience, preferably in a B2B SaaS environment.
• Proven accounting experience with strong mathematical skills is a plus.
• Strong customer service and time management skills.
• Understanding of basic principles of finance, accounting and inside sales.
• Superb time management and detail orientation.
• Proven client interaction experience.
• Ability to learn SaaS software and assist users with questions.
• Knowledge of billing packages and subscription renewals.

Responsibilities

• Respond to client inquiries (sales and billing).
• Interact with customers via webinar, phone and email.
• Assist with inbound and outbound calls.
• Be a key point of contact for subscription renewals.
• Monitor and track daily, weekly and monthly billing.
• Prepare and send invoices to clients; identify and improve gaps.
• Create estimates/proposals for existing clients renewing or adding products.
• Follow up on proposal statuses and assist the sales team.
• Create orders and invoices and ensure timely payment; generate reports.

Skills

Customer-facing experience

SaaS familiarity

Strong communication

Education

Associate’s degree or equivalent

Tools

Billing software

Job description

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Sales Support Associate. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.

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Essential Duties and Responsibilities:

• Respond to client inquiries (sales and billing)


• Interact with customers via webinar, phone and email


• Assist with inbound and outbound calls


• Be a key point of contact for subscription renewals


• Monitor and track daily, weekly and monthly billing


• Fully understand clients digital journeys, boost conversion, retention and customer delight


• Fully understand and own Mvix billing system:
  
  
  
  • Prepare and send invoices to clients
  
  
  • Identify and improve billing gaps
  
  
  • Identify and improve churn
  
  
  
  


• Create estimates / proposals for existing clients who are looking for additional products from us


• Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones


• Followup with clients on the status of those proposals


• Assist the sales team, as needed


• Create Orders, Invoices and ensure timely payment from clients


• Generate and maintain reports and analytics

What does it take to be a SSA at Mvix?

• Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment.


• Proven accounting experience with strong mathematical skills is a PLUS


• Strong customer service and time management skills


• Understanding of basic principles of finance, accounting and inside sales


• Superb time management and detail orientation


• Proven Client Interaction experience


• Software Guidance: Quick Ability to learn our SaaS software and assist users with simple product-usage type questions.


• Support Packages: Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements.


• Team player mentality


• Competitive Spirit


• Ability to work in a fast-paced, high-energy environment

Preferred skills and qualifications

• Associate’s degree or equivalent


• Experience in accounts receivable (or accounts payable)


• Experience in driving process improvement

Schedule

• Mon-Fri, 8 hour working shift with 1hr \"off-the-clock\" lunch break


• Staggered Shifts are available upon request

This Role is in-office and reports to our HQ in Sterling, VA. Remote options are available outside of the DMV region.

Benefits include:

• generous PTO, sick leave and holidays


• health and dental insurance


• ongoing certification opportunities


• competitive 401k match


• flexible hours (no weekend/overnight shifts)


• gym membership reimbursement


• company-funded professional development


• life insurance


• short-term disability insurance


• tenure bonus (5yr & 10yr)


• And much more

Did we mention a pet friendly environment?

We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.