Linux Help Desk Technician — Client Success

Mvix; Sterling (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Certification opportunities

Gym membership reimbursement

Company-funded professional develop.

Generous PTO and holidays

Job summary

Mvix, a leading digital signage provider in the Dulles Technology Corridor, is seeking a Help Desk Tech with Linux specialization. This in-office role reports to HQ in Sterling, VA, with part-time and full-time options and typical hours Mon-Fri 8 AM–5 PM.

Responsibilities include remote hardware/software troubleshooting, client training, and product testing to improve both functionality and customer experience.

Qualifications

• 1–3 years of customer-facing experience in retail or technology environments.
• Strong customer service, project and time management skills.
• Able to assist clients over the phone and conduct webinar trainings.
• Initiative and problem solving capabilities; desire to learn.

Responsibilities

• Troubleshoot hardware and software remotely for clients.
• Provide client training on how to use our technology effectively.
• Test products to improve functionality and client experience.

Skills

Customer service

Time management

Communication

Troubleshooting

Technical aptitude

Problem solving

Hardware knowledge

Software knowledge

Caller support

Willingness to learn

Tools

Linux

Job description

Mvix, a leading digital signage provider in the Dulles Technology Corridor, is seeking a Help Desk Tech with Linux specialization. This in-office role reports to HQ in Sterling, VA, with part-time and full-time options and typical hours Mon-Fri 8 AM–5 PM.

Responsibilities include remote hardware/software troubleshooting, client training, and product testing to improve both functionality and customer experience.