Help Desk Agent

Mvix; Sterling (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Certification opportunities

Gym membership reimbursement

Company-funded professional develop.

Generous PTO and holidays

Job summary

Mvix, a leading digital signage provider in the Dulles Technology Corridor, is seeking a Help Desk Tech with Linux specialization. This in-office role reports to HQ in Sterling, VA, with part-time and full-time options and typical hours Mon-Fri 8 AM–5 PM.

Responsibilities include remote hardware/software troubleshooting, client training, and product testing to improve both functionality and customer experience.

Qualifications

• 1–3 years of customer-facing experience in retail or technology environments.
• Strong customer service, project and time management skills.
• Able to assist clients over the phone and conduct webinar trainings.
• Initiative and problem solving capabilities; desire to learn.

Responsibilities

• Troubleshoot hardware and software remotely for clients.
• Provide client training on how to use our technology effectively.
• Test products to improve functionality and client experience.

Skills

Customer service

Time management

Communication

Troubleshooting

Technical aptitude

Problem solving

Hardware knowledge

Software knowledge

Caller support

Willingness to learn

Tools

Linux

Job description

Do you:

• like helping customers?
• enjoy turning a sob story into a win?
• enjoy providing Technical guidance and direction?
• enjoy testing and implementing functions of Information management systems?

The Mvix Client Success Team has a job for you! We turn clients’ days around by:

• Troubleshooting their hardware and software products, remotely
• Training clients on how to use our technology more effectively
• Testing our products to help improve them, and the client experience

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux.

We offer flexible hours and are looking for both part-time and full-time associates. Typical hours are Monday-Friday between 8 AM - 5 PM. This Role is in-office and reports to our HQ in Sterling, VA.

Visit our Success Stories

Requirements

• At least 1-3 years of customer-facing experience; preferably in a retail or technology-oriented environment
• Strong customer service, project and time management skills
• Be well spoken and able to assist clients over the phone
• Ability to conduct webinar training sessions with the use of webcam
• Initiative and problem solving capabilities
• Good understanding of technology
• Experience with hardware and software
• Likes troubleshooting
• Above all, have the desire to learn

Why is Mvix such an exciting place to work?

• Our clients range in size from small to Fortune 100
• We serve 11 industries - no day is the same!
• Partnerships with companies like LG, Sony, and BrightSign keep us learning and cutting edge
• We work as a team but promote the individual
• Company events on a frequent basis
• Can you take the monthly pool, air hockey, or trivia trophy?

Benefits include:

• generous PTO, sick leave and holidays
• health and dental insurance
• ongoing certification opportunities
• competitive 401k match
• flexible hours (no weekend/overnight shifts)
• gym membership reimbursement
• company-funded professional development
• life insurance
• short-term disability insurance
• tenure bonus (5yr & 10yr)
• and much more …….

Did we mention a pet friendly environment?

We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.

Schedule

• 8 Hour Shift
• Day Shift
• This is an In office Role