Sales & Service Supervisor: Lead Leasing & Community Experience

Greatjob; Austin (TX); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Employee housing discounts

Job summary

Vivmark Residential is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead the leasing team, drive sales goals, and deliver exceptional resident experiences across our Austin community. The role focuses on coaching leasing consultants, managing leads, and ensuring a premium resident journey from move-in to renewal.

You will collaborate with property leadership to optimize revenue, maintain compliance, and execute engaging resident events that strengthen community ties.

Qualifications

• 1-3 years of multifamily experience or related experience in hotel, retail or restaurant environments.
• 1+ years of supervisory or training experience.
• High school diploma or GED; Bachelor's degree preferred.
• Proficiency in administrative software and Microsoft Office Suite.

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads, presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns promptly to ensure high customer loyalty.
• Assist in developing, implementing, and monitoring programs to maximize revenue and control expenses.
• Support residents during move-in, lease renewals, move-out, and transfers.
• Call or visit competitive market communities to update market surveys and stay informed on market conditions.
• Plan and execute resident activities and events to foster positive community connections.
• Follow Vivmark policies and procedures to ensure compliance with laws and regulations, including fair housing.

Job description

Vivmark Residential is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead the leasing team, drive sales goals, and deliver exceptional resident experiences across our Austin community. The role focuses on coaching leasing consultants, managing leads, and ensuring a premium resident journey from move-in to renewal.

You will collaborate with property leadership to optimize revenue, maintain compliance, and execute engaging resident events that strengthen community ties.