Leasing & Service Supervisor - Luxury Multifamily

AvalonBay Communities; Mountain View (CA); On-site; USD 57,000 - 81,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid vacation

Housing discounts

Job summary

Vivmark Residential is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing office and set new standards for quality in luxury living. This role will spearhead the office operations and help shape the sales and marketing strategy to attract and retain residents.

You will support the Community Manager, coach leasing consultants, and ensure a consistently outstanding customer experience while complying with fair housing laws and corporate policies.

Qualifications

• 1-3 years of multifamily leasing experience or related field.
• 1+ years of supervisory or training experience.
• High school diploma or GED; bachelor’s degree preferred.

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction.
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers.
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions.
• Plan and execute resident activities and events to foster positive community connections.
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing.

Job description

Vivmark Residential is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing office and set new standards for quality in luxury living. This role will spearhead the office operations and help shape the sales and marketing strategy to attract and retain residents.

You will support the Community Manager, coach leasing consultants, and ensure a consistently outstanding customer experience while complying with fair housing laws and corporate policies.