Sales & Service Supervisor — Leasing & Resident Experience

AvalonBay Communities; Littleton (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid vacation

Company holidays

Housing discounts

Job summary

Vivmark Residential is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead a leasing team and set new standards for quality in apartment management. This role focuses on sales execution, customer experience, and staff coaching within a luxury living environment.

Ideal candidates have 1–3 years in multifamily or related sectors and at least 1 year of supervisory experience, with a high school diploma or GED (Bachelor's preferred).

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1+ years of supervisory or training experience.
• High school diploma or GED required; bachelor's degree preferred.

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
• Plan and execute resident activities and events to foster positive community connections
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing

Skills

Multifamily experience

Supervisory experience

Microsoft Office

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Vivmark Residential is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead a leasing team and set new standards for quality in apartment management. This role focuses on sales execution, customer experience, and staff coaching within a luxury living environment.

Ideal candidates have 1–3 years in multifamily or related sectors and at least 1 year of supervisory experience, with a high school diploma or GED (Bachelor's preferred).