Retail Sales Leader: Customer Experience & Omni-Channel

Michaels; Southington (CT); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Employee discounts

401(k) with employer match

Job summary

Michaels is hiring a Retail Sales Manager in Southington, CT. The role leads a high-performing selling culture across the store, drives sales and customer engagement, and oversees front-end, service operations, and events.

You will coach teams on selling behaviors, loyalty programs, and protection plans while maintaining brand standards and SOPs. The position offers part-time hours, with opportunities for overtime in accordance with local laws and store needs.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage; maintain floor leadership and service standards.
• Oversee POS and Self-Checkout systems for smooth transactions and support.

Job description

Michaels is hiring a Retail Sales Manager in Southington, CT. The role leads a high-performing selling culture across the store, drives sales and customer engagement, and oversees front-end, service operations, and events.

You will coach teams on selling behaviors, loyalty programs, and protection plans while maintaining brand standards and SOPs. The position offers part-time hours, with opportunities for overtime in accordance with local laws and store needs.