Sales & Service Leader — Growth, Bonuses & 401(k)

PGA Tour Superstore; Richmond (VA); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Vacation time

Association merch discount

Bonus opportunities

PGA/LPGA/USGTF membership dues

Job summary

PGA TOUR Superstore in Richmond, VA is looking for a Sales Service Manager to lead a team of associates, drive sales targets, and deliver exceptional customer service in a dynamic retail environment. The role emphasizes service behaviors, staff development, and adherence to SOPs across all store areas.

The position requires strong leadership, coaching, and a focus on customer-first culture, with opportunities to contribute to store-wide events and community engagement.

Qualifications

• Education: College degree or equivalent leadership experience.
• Experience: Leading groups of Associates to include performance management and business controls.
• Leadership: Ability to lead by example with servant leadership approach.

Responsibilities

• Lead a service culture focused on customer experience and staff development.
• Provide coaching, performance feedback, and staffing guidance to the Store Leadership Team.
• Ensure SOP compliance, inventory accuracy, and safety standards across departments.
• Oversee multiple departments (Services, Front-End, Soft Goods, Hard Goods, STUDIO, Practice Bay) and promotions.

Skills

Communication

Analytical

Computer skills

Accountability

Business acumen

Organization

Leadership

Education

College degree or equivalent leadership experience

Job description

PGA TOUR Superstore in Richmond, VA is looking for a Sales Service Manager to lead a team of associates, drive sales targets, and deliver exceptional customer service in a dynamic retail environment. The role emphasizes service behaviors, staff development, and adherence to SOPs across all store areas.

The position requires strong leadership, coaching, and a focus on customer-first culture, with opportunities to contribute to store-wide events and community engagement.