Sales & Service Leader: Elevate Customer Experience

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Braintree (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

PGA TOUR Superstore in Massachusetts is seeking a Sales and Service Manager to lead a dedicated team of Associates, drive sales targets, and deliver outstanding customer service in a high-volume store. You will own multiple departments, coach staff, and ensure safe, clean store operations while promoting company values.

Responsibilities include leading floor presence, training, inventory accuracy, and executing store promotions.

Qualifications

• Strong communication skills and ability to work cross-functionally.
• Analytical skills to forecast business needs and develop solutions.
• Basic computer skills with Microsoft Office (Outlook).
• Experience in leading groups and enforcing performance and business controls.

Responsibilities

• Lead a team of Associates to meet sales and service targets.
• Balance store operations with customer experience and safety.
• Train and coach Sales Associates on products and services.
• Maintain inventory accuracy and adherence to SOPs.
• Conduct weekly department walks with leadership to ensure standards.

Skills

Communication

Analytical

Computer skills

Accountability

Leadership

Organization

Education

Experience

Education

College degree or equivalent leadership experience

Job description

PGA TOUR Superstore in Massachusetts is seeking a Sales and Service Manager to lead a dedicated team of Associates, drive sales targets, and deliver outstanding customer service in a high-volume store. You will own multiple departments, coach staff, and ensure safe, clean store operations while promoting company values.

Responsibilities include leading floor presence, training, inventory accuracy, and executing store promotions.