Customer-First Sales & Service Manager - Golf Retail

PGA TOUR Superstore; Braintree (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

PGA TOUR Superstore is seeking a Sales and Service Manager to lead a team of associates, focusing on exceptional customer service and sales performance. The role involves managing multiple departments, training staff, and ensuring a safe, well-maintained store environment.

Responsibilities include driving customer satisfaction, coaching employees, and collaborating with leadership to meet business goals. Experience in retail leadership and golfing/tennis product knowledge are valued.

Qualifications

• College degree or equivalent leadership experience.
• Experience leading groups of associates and driving performance.
• Strong communication and leadership skills.

Responsibilities

• Lead a team of associates and achieve sales targets.
• Maintain store standards and customer service.
• Coach and develop staff, oversee operations.
• Monitor inventory and compliance with SOPs.

Skills

Communication

Analytical

Computer Skills

Accountability

Business Acumen

Organization

Leadership

Education

Experience

Working Conditions

Education

College degree or equivalent

Tools

Microsoft Office

Job description

PGA TOUR Superstore is seeking a Sales and Service Manager to lead a team of associates, focusing on exceptional customer service and sales performance. The role involves managing multiple departments, training staff, and ensuring a safe, well-maintained store environment.

Responsibilities include driving customer satisfaction, coaching employees, and collaborating with leadership to meet business goals. Experience in retail leadership and golfing/tennis product knowledge are valued.