Golf Retail Sales & Service Leader

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Richmond (VA); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-matching 401(k)

Vacation time

Associate merchandise discount

Performance-based bonus opportunities

PGA membership dues reimbursement

Job summary

PGA TOUR Superstore in Richmond, VA is seeking a Sales and Service Manager to lead a team of Associates across multiple departments. You will drive exceptional customer service, achieve sales targets, and uphold store standards while coaching staff in product knowledge, operations, and safety.

The role requires strong leadership, communication, and analytical skills, with a focus on creating a welcoming, inclusive environment, managing daily floor coverage, training, and performance feedback

Qualifications

• Strong leadership experience managing large or small teams in a retail setting.
• Ability to forecast needs and improve operations while meeting sales goals.
• Comfort with training staff and enforcing SOPs and safety policies.
• Experience delivering exceptional customer service and handling escalations.

Responsibilities

• Lead a team of Associates across multiple departments to meet sales targets and service goals.
• Model and reinforce PGATSS service behaviors to prioritize the Customer experience.
• Coach staff on product knowledge, operations, and loss prevention procedures.
• Schedule floor coverage, conduct department walks, and support HR programs.
• Partner with Store Leadership Team on promotions and merchandising execution.
• Ensure store standards, safety, and clean, organized environments.

Skills

Communication

Analytical

Computer skills

Accountability

Business acumen

Organization

Leadership

Education

Education

College degree or equivalent leadership experience

Tools

Microsoft Office

Job description

PGA TOUR Superstore in Richmond, VA is seeking a Sales and Service Manager to lead a team of Associates across multiple departments. You will drive exceptional customer service, achieve sales targets, and uphold store standards while coaching staff in product knowledge, operations, and safety.

The role requires strong leadership, communication, and analytical skills, with a focus on creating a welcoming, inclusive environment, managing daily floor coverage, training, and performance feedback