Sales & Service Leader - Elevate Customer Experience

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Norwalk (CT); In loco; USD 33.000 - 37.000; Tempo pieno

Descrizione del lavoro

PGA TOUR Superstore in Norwalk, CT, is seeking a Sales and Service Manager to lead a dedicated team across multiple departments, drive sales targets, and elevate the customer experience in a fast-paced golf and tennis retailer.

The role emphasizes coaching, SOP compliance, inventory accuracy, and collaboration with Store Leadership, with opportunities to shape service behaviors and develop Associates while ensuring a safe, welcoming store environment.

Competenze

• College degree or equivalent leadership experience.
• Experience leading teams of associates.
• Strong communication and interpersonal skills.

Mansioni

• Build a culture of appreciation and recognize performance across departments.
• Maintain SOP compliance and store standards.
• Coach and develop Associates with performance feedback.
• Lead staffing, training, and scheduling to meet business needs.
• Ensure a safe, clean, and well-maintained store operations.

Conoscenze

Communication

Analytical thinking

Leadership

Organization

Customer service

Microsoft Office

Formazione

College degree or equivalent leadership experience

Strumenti

Microsoft Office

Outlook

Descrizione del lavoro

PGA TOUR Superstore in Norwalk, CT, is seeking a Sales and Service Manager to lead a dedicated team across multiple departments, drive sales targets, and elevate the customer experience in a fast-paced golf and tennis retailer.

The role emphasizes coaching, SOP compliance, inventory accuracy, and collaboration with Store Leadership, with opportunities to shape service behaviors and develop Associates while ensuring a safe, welcoming store environment.