Sales & Service Leader: Elevate Customer Experience

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Peabody (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

PGA TOUR Superstore is seeking a Sales & Service Manager to lead a dedicated team of Associates and own department performance. The role focuses on delivering exceptional customer experiences across services, fittings, and store operations while driving sales targets.

You will collaborate with Store Leadership Team to meet customer needs, train staff, and uphold company standards. This level of leadership emphasizes service excellence and team development.

Qualifications

• Strong communication and interpersonal skills.
• Ability to forecast business needs and develop solutions.
• Proficiency with MS Office and basic computer skills.

Responsibilities

• Create a culture of appreciation by recognizing performance and core values.
• Maintain SOPs and ensure staff training and communication.
• Lead on the sales floor to meet business needs and serve customers.

Skills

Communication

Analytical

Computer skills

Accountability

Leadership

Organization

Education

College degree or equivalent leadership experience

Job description

PGA TOUR Superstore is seeking a Sales & Service Manager to lead a dedicated team of Associates and own department performance. The role focuses on delivering exceptional customer experiences across services, fittings, and store operations while driving sales targets.

You will collaborate with Store Leadership Team to meet customer needs, train staff, and uphold company standards. This level of leadership emphasizes service excellence and team development.