Sales & Service Leader — Elevate the Store Experience

PGA TOUR Superstore, Inc; Northern (KY); Hybrid; USD 52,000 - 80,000; Full time

Job summary

PGA TOUR Superstore is seeking a Sales and Service Manager to lead a dedicated team, drive sales, and deliver outstanding customer experiences in our Kentucky store. The role emphasizes coaching, training, and maintaining high standards of service across all departments, including STUDIO, Practice Bays, and back-of-house operations.

The ideal candidate will have a college degree or equivalent leadership experience, strong communication skills, and a track record of achieving performance goals in

Qualifications

• Strong communication and interpersonal skills to coach and develop Associates.
• Ability to forecast business needs and develop solutions to improve sales and operations.
• Experience leading teams and managing performance in a retail environment.

Responsibilities

• Lead a team of Associates and ensure exceptional in-store customer service.
• Drive sales targets across departments and manage store operations.
• Coach and develop staff, conduct department walks, and ensure SOP compliance.
• Maintain inventory accuracy and oversee merchandising standards across the store.

Skills

Communication

Leadership

Organization

Business Acumen

Accountability

Customer Service

Education

College degree or equivalent leadership experience

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore is seeking a Sales and Service Manager to lead a dedicated team, drive sales, and deliver outstanding customer experiences in our Kentucky store. The role emphasizes coaching, training, and maintaining high standards of service across all departments, including STUDIO, Practice Bays, and back-of-house operations.

The ideal candidate will have a college degree or equivalent leadership experience, strong communication skills, and a track record of achieving performance goals in