Sales & Retention Specialist – Upsell & Service

Jobtome; Matthews (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives program

Job summary

Spectrum in Matthews, NC is seeking a Sales and Customer Solutions Representative. You’ll resolve billing inquiries, upsell Spectrum services, and drive revenue while enhancing customer satisfaction and loyalty.

Requirements include a high school diploma, 2+ years in a call center, strong English communication, and proficiency with the billing system. The role requires flexible hours, including weekends.

Qualifications

• 2+ years of call center experience in customer service or sales.
• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• Experience with billing systems is a plus.

Responsibilities

• Resolve billing inquiries, product questions and service complaints.
• Retain customers and upsell Spectrum services.
• Explain products and compare to competitors.
• Process orders in the billing system.
• Maintain professionalism in customer interactions.

Skills

Customer service

Call center

Sales techniques

English proficiency

Billing system

Problem solving

Time management

Professional communication

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum in Matthews, NC is seeking a Sales and Customer Solutions Representative. You’ll resolve billing inquiries, upsell Spectrum services, and drive revenue while enhancing customer satisfaction and loyalty.

Requirements include a high school diploma, 2+ years in a call center, strong English communication, and proficiency with the billing system. The role requires flexible hours, including weekends.