Sales & Customer Solutions Rep — Upsell & Retain

Jobtome; Rock Hill (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free services

Discounted services

Incentives for top performers

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum services. You will play a pivotal role in enhancing customer satisfaction and driving revenue growth within a dynamic office environment.

Ideal candidates have 2+ years in call center or customer service roles, strong communication skills, and the ability to work flexible hours, including weekends and holidays. High school diploma required.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center experience.
• Ability to read, write and speak English.
• Experience with billing systems or order processing.
• Strong communication and customer-service skills.

Responsibilities

• Resolve billing inquiries and product questions from customers.
• Retain customers and upsell Spectrum services.
• Explain Spectrum products and compare to competitors.
• Process orders in the billing system for retained accounts.
• Maintain professionalism in all customer interactions.
• Meet activity goals using call metrics.

Skills

English proficiency

Cable products knowledge

Flexible hours

Communication skills

Sales techniques

Computer skills

Customer issue handling

Prioritization

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum services. You will play a pivotal role in enhancing customer satisfaction and driving revenue growth within a dynamic office environment.

Ideal candidates have 2+ years in call center or customer service roles, strong communication skills, and the ability to work flexible hours, including weekends and holidays. High school diploma required.