Customer Solutions & Retention Sales Pro

Jobtome; High Shoals (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Incentives program

Free Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in North Carolina. The role focuses on resolving billing inquiries, retaining customers, and upselling Spectrum services.

You will engage with customers, maintain professionalism, and drive revenue growth through effective solutions. Ideal candidates have 2+ years in call center or sales, strong English communication, and the ability to work variable hours, including weekends.

Qualifications

• High school diploma or equivalent.
• Experience in call center or sales is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Resolve billing inquiries and product questions from customers.
• Retain customers and upsell Spectrum services (video, data, voice).
• Maintain professionalism in all customer interactions.
• Meet and exceed activity goals using call metrics.
• Process orders in the billing system for retained accounts.
• Explain Spectrum products and compare with competitors.
• Support customer experience through every transaction.

Skills

English proficiency

Cable services knowledge

Customer service skills

Sales skills

Verbal and written communication

Problem resolution

Phone and order handling

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in North Carolina. The role focuses on resolving billing inquiries, retaining customers, and upselling Spectrum services.

You will engage with customers, maintain professionalism, and drive revenue growth through effective solutions. Ideal candidates have 2+ years in call center or sales, strong English communication, and the ability to work variable hours, including weekends.