Sales & Customer Solutions Rep — Upsell & Retain

Jobtome; Hutto (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Attractive incentive plan

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to engage with customers, resolve inquiries, and upsell our services. The role emphasizes retaining accounts, handling billing questions, and achieving sales targets with professional communication.

This position operates in an office environment and requires a high school diploma, strong English skills, and flexibility to work varied hours, including weekends.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• Demonstrated knowledge of cable video, data and voice services.
• Willingness to work variable hours including weekends and holidays.
• Strong customer service and sales-oriented communication skills.

Responsibilities

• Resolve billing inquiries, product questions and service complaints.
• Retain customers and upsell Spectrum products.
• Explain Spectrum products and compare them to competitors.
• Process orders within the billing system for retained accounts and new sales entries.
• Maintain professionalism in every customer interaction.
• Drive revenue growth through effective solutions.

Skills

English proficiency

Cable products knowledge

Sales techniques

Customer service

Communication skills

Computer skills

Billing system usage

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to engage with customers, resolve inquiries, and upsell our services. The role emphasizes retaining accounts, handling billing questions, and achieving sales targets with professional communication.

This position operates in an office environment and requires a high school diploma, strong English skills, and flexibility to work varied hours, including weekends.