Sales & Customer Solutions Rep – Upsell, Retain & Earn Up to $70k

Jobtome; Charlotte (NC); On-site; USD 25,000 - 48,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives program

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in Charlotte, NC. The role focuses on resolving billing inquiries, upselling Spectrum services, and maintaining high customer satisfaction.

You’ll use telephone-based techniques to retain customers and drive revenue while working in an office environment. Requirements include a high school diploma and 2+ years in a call center or customer service role, with strong English communication.

Qualifications

• High school diploma or equivalent required.
• 2+ years of call center or customer service experience.
• Ability to read, write, speak and understand English.

Responsibilities

• Resolve billing inquiries and product questions.
• Retain customers and upsell Spectrum services.
• Process orders and handle customer issues professionally.

Skills

English proficiency

Customer service

Communication skills

Billing system

Order processing

Education

High school diploma or equivalent

Tools

Billing system

CRM software

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in Charlotte, NC. The role focuses on resolving billing inquiries, upselling Spectrum services, and maintaining high customer satisfaction.

You’ll use telephone-based techniques to retain customers and drive revenue while working in an office environment. Requirements include a high school diploma and 2+ years in a call center or customer service role, with strong English communication.