Sales & Customer Solutions Specialist — Retention & Upsell

Jobtome; Gastonia (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to retain customers and upsell our cable, internet and mobile services. You’ll handle billing inquiries, resolve issues and drive revenue while delivering professional service in a fast-paced office environment.

Requirements include a high school diploma and 2+ years in a call center or sales role, strong English communication, and the ability to work flexible hours including weekends and holidays.

Qualifications

• Minimum 2+ years in a call center or sales role.
• Strong English reading, writing and speaking skills.
• Ability to handle billing inquiries and upsell Spectrum services.

Responsibilities

• Engage with customers to resolve billing inquiries and product questions.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s services.
• Maintain professionalism and courtesy in every interaction.
• Achieve activity goals by following call handling metrics.
• Process orders in the billing system for retained accounts and new sales entries.
• Explain Spectrum’s products and compare with competitors.

Skills

Customer service

Sales techniques

Communication skills

Problem resolution

Billing system knowledge

Education

High school diploma or equivalent

Tools

Billing system software

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to retain customers and upsell our cable, internet and mobile services. You’ll handle billing inquiries, resolve issues and drive revenue while delivering professional service in a fast-paced office environment.

Requirements include a high school diploma and 2+ years in a call center or sales role, strong English communication, and the ability to work flexible hours including weekends and holidays.