Sales & Customer Solutions Rep — Upsell & Retain

Jobtome; Kannapolis (NC); In loco; USD 20.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free Spectrum services

Discounted Spectrum services

Descrizione del lavoro

Spectrum in Kannapolis, NC is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum video, internet and phone services. You'll apply proven communication skills, product knowledge and problem-solving to retain customers, handle issues professionally and meet activity goals.

Join a team focused on customer satisfaction and revenue growth. Starting pay is $18/hour with incentives that can push earnings beyond $70,000 annually,

Competenze

• High school diploma or equivalent.
• 2+ years of call center experience in customer service or phone sales.
• Excellent verbal and written English communication.
• Ability to work flexible hours including weekends and holidays.

Mansioni

• Resolve billing inquiries, product questions and service issues with professionalism.
• Retain customers and upsell Spectrum services using sales techniques.
• Maintain high levels of courtesy in every interaction.
• Meet activity goals via call handling metrics and productive time.
• Process orders in the billing system for retained accounts and new sales.

Conoscenze

Proficient English

Customer service skills

Sales techniques

Communication skills

Billing system familiarity

Problem solving

Formazione

High school diploma or equivalent

Descrizione del lavoro

Spectrum in Kannapolis, NC is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum video, internet and phone services. You'll apply proven communication skills, product knowledge and problem-solving to retain customers, handle issues professionally and meet activity goals.

Join a team focused on customer satisfaction and revenue growth. Starting pay is $18/hour with incentives that can push earnings beyond $70,000 annually,