Sales & Customer Solutions Rep — Upsell & Retain

Jobtome; Huntersville (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free internet

TV service

Mobile service

Career development

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in Huntersville, NC to retain customers and upsell our video, data and voice services. You will resolve billing inquiries, explain Spectrum products, and process orders within the billing system while delivering outstanding service.

The role requires 2+ years in a call center or customer service environment, strong communication skills, and the ability to work variable hours, including weekends.

Qualifications

• 2+ years of call center or sales experience.
• Ability to read, write, speak English.
• Knowledge of cable services: video, internet, and phone.
• Willingness to work variable hours, including weekends.
• Strong communication and problem solving.
• Proficient with computers and billing systems.

Responsibilities

• Engage with customers to resolve billing inquiries and questions.
• Apply sales techniques to upsell Spectrum video, data and voice services.
• Maintain professionalism and courtesy in every interaction.
• Meet or exceed activity targets using call metrics.
• Process orders and updates within the billing system for retained accounts.
• Explain Spectrum products clearly and compare with competitors.

Skills

Customer service

Sales

Upselling

Communication

English proficiency

Problem solving

Education

High school diploma or equivalent

Tools

Billing system

MS Office

CRM software

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in Huntersville, NC to retain customers and upsell our video, data and voice services. You will resolve billing inquiries, explain Spectrum products, and process orders within the billing system while delivering outstanding service.

The role requires 2+ years in a call center or customer service environment, strong communication skills, and the ability to work variable hours, including weekends.