Upsell & Retain Specialist — Call Center

Jobtome; Rock Hill (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Spectrum services discounts

Employee discounts

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell services. You will play a key role in maintaining high customer satisfaction and driving revenue growth in a fast-paced environment.

The role requires strong communication skills, knowledge of Spectrum's video, data, and voice products, and the ability to work variable hours. A high school diploma is required, with 2+ years in call center or sales roles preferred.

Qualifications

• 2+ years of call center experience in customer service or phone sales.
• Strong communication and interpersonal skills.
• Ability to work variable hours, including weekends and holidays.

Responsibilities

• Engage with customers to resolve billing inquiries and product questions.
• Upsell Spectrum services such as video, data, and voice.
• Maintain professionalism in all interactions and meet activity targets.
• Process orders accurately within the billing system for retained accounts and new sales.

Skills

English proficiency

Cable products knowledge

Customer communication

Sales techniques

Computer skills

Problem solving

Organizational skills

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell services. You will play a key role in maintaining high customer satisfaction and driving revenue growth in a fast-paced environment.

The role requires strong communication skills, knowledge of Spectrum's video, data, and voice products, and the ability to work variable hours. A high school diploma is required, with 2+ years in call center or sales roles preferred.