Sales & Customer Solutions Specialist — Upsell & Retain

Jobtome; Indian Trail (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is hiring for a Sales and Customer Solutions Representative to engage customers, resolve billing questions, and upsell Spectrum’s video, data, and phone services. You’ll work in an office environment with a focus on delivering exceptional customer experiences and driving revenue growth.

Qualifications include a high school diploma and 2+ years in a call center or related role, plus strong English communication skills and product knowledge. Weekend/holiday hours may be required.

Qualifications

• 2+ years of call center experience in customer service or phone sales, or equivalent experience.
• Ability to read, write, speak and understand English.
• Experience with cable communications products and services including TV, internet data, and voice.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

English proficiency

Cable TV data voice knowledge

Variable hours

Clear communication

Sales solutions

Computer skills

Billing system usage

Verbal and written communication

Handling irate customers

Prioritization & organization

Education

High school diploma or equivalent

Job description

Spectrum is hiring for a Sales and Customer Solutions Representative to engage customers, resolve billing questions, and upsell Spectrum’s video, data, and phone services. You’ll work in an office environment with a focus on delivering exceptional customer experiences and driving revenue growth.

Qualifications include a high school diploma and 2+ years in a call center or related role, plus strong English communication skills and product knowledge. Weekend/holiday hours may be required.