Sales & Retention Specialist — Earn Up to $70K/yr + Perks

Jobtome; Concord (NH); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum in the United States is hiring a Sales and Customer Solutions Representative to retain customers and upsell services. This role offers pay starting at $18/hour plus incentives with top performers earning substantial annual compensation.

You'll handle billing inquiries, product questions, and service complaints, and you’ll need strong English communication, callCenter experience, and solid knowledge of Spectrum video, internet, and phone products.

Qualifications

• Ability to read, write, speak and understand English.
• Experience in call center or sales roles is preferred.
• Knowledge of Spectrum products (video, internet, phone) is a plus.

Responsibilities

• Resolve billing inquiries, product questions and service complaints.
• Retain customers and upsell Spectrum services.
• Explain Spectrum products and compare to competitors.
• Process orders and maintain accurate customer records.
• Maintain professional communication in all interactions.

Skills

English proficiency

Call center

Upselling

Customer service

Communication

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum in the United States is hiring a Sales and Customer Solutions Representative to retain customers and upsell services. This role offers pay starting at $18/hour plus incentives with top performers earning substantial annual compensation.

You'll handle billing inquiries, product questions, and service complaints, and you’ll need strong English communication, callCenter experience, and solid knowledge of Spectrum video, internet, and phone products.