Sales & Retention Specialist — $18+/hr with Incentives

Jobtome; Davidson (OK); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to support billing inquiries, upsell services, and strengthen customer loyalty. You will engage customers, explain products, and process orders in the billing system.

This on-site role in the United States requires 2+ years in a call center and strong English communication. Competitive pay with incentives drives earning potential.

Qualifications

• 2+ years of call center experience in customer service or phone sales, or equivalent experience.
• Ability to read, write, speak and understand English.
• Demonstrated working knowledge of cable communications products and services including video, data and voice.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum’s products and services while comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

Call center experience

Customer service

Upselling

English proficiency

Communication skills

Computer proficiency

Billing systems

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to support billing inquiries, upsell services, and strengthen customer loyalty. You will engage customers, explain products, and process orders in the billing system.

This on-site role in the United States requires 2+ years in a call center and strong English communication. Competitive pay with incentives drives earning potential.